Change your sign-in email
Changing your sign-in email needs your password and a confirmation from both your current inbox and the new one. Here is how it works, and what to do if you did not ask for it.
Before you start
- Your current password. If you have only ever signed in with email links, set a password first from the sign-in page.
- Access to both inboxes, the current one and the new one. Both must confirm the change.
- If you use two-step sign-in, open your dashboard and enter your code first. If you have not, the Settings page tells you to verify your authenticator code first and then try again.
Request the change
- Open the account menu at the top right of the page and press “Settings”.
- In the “Login email” section, type the new address and your current password.
- Press “Send confirmation emails”.
Two emails go out, one to your current address and one to the new address. Until both are confirmed, you keep signing in with your current address.
Confirm in both inboxes
- The email to your current address has an “Approve the change” button.
- The email to the new address has a “Confirm this address” button.
Press both buttons. Do not stop after the first one: the change finishes only after both are done, and until then you keep signing in with your current address.
When it is done
Your login email is updated and every session on the account is signed out, the one you are using included. The page you have open may keep working for a short while, but sign in again with the new address.
If you did not ask for it
The email to your current address also has a link to say the request was not you. Pressing it cancels the change and signs out every session on the account. Then sign back in with your current address and consider changing your password, using “Set or reset password” on the sign-in page.
If you can no longer open your current inbox, you cannot do the change on your own. The Settings page tells you to contact support, who will verify you another way. You can reach support at info@avp.live.
Related
Open a free account and build your event page in a few minutes.
Create a free accountWant a crew as well? AVP.Live also produces events: avp.live