Sign in, set a password and use two-step sign-in

• With a password: on the sign-in page, enter your email and password and press “Sign in”.
• With a one-time link: enter your email and press “Email me a one-time link”. We email you a link. Open it and you land in your dashboard.

A link works only for an address that already has an account. If a link did not work or has expired, request a new one.

1. On the sign-in page, enter your email and press “Set or reset password”.
2. Open the email we send. If the address has an account, it has a link to set your password.
3. Choose a password of at least 12 characters, type it twice and press “Save password”.

The same steps work if you forgot your password. Afterward you can sign in with your email and password, and the one-time link still works too.

If the page says the link is not active, open the most recent email we sent, or ask for a fresh one from the sign-in page.

Two-step sign-in, which the Settings page calls two-factor authentication, asks for a code from an authenticator app when you open your dashboard.

1. Open the account menu at the top right of the page and press “Settings”.
2. In the “Two-factor authentication” section, press “Set up two-factor”.
3. Scan the QR code with your authenticator app. If you cannot scan it, the page shows a key you can type into the app instead.
4. Enter the code the app shows and press “Verify & enable”.

You sign in as usual, with a password or a one-time link. When you open your dashboard, you are sent to a page called “Two-factor verification”. Enter the code from your authenticator app and press “Verify”.

The same check applies before you download an attendee list or change your sign-in email. To switch two-step sign-in off, open “Settings” again and press “Turn off”.

The product does not show backup codes, so keep your authenticator app on a device you will not lose before show day.

• Change your sign-in email
• Add people to your events and team