Add people to your events and team

Each person has a role in your organization. This is what the product lets each one do:

• Owner: the person who opened the organization, or anyone AVP.Live has made an owner. An owner can do everything an admin can, and is the only role that adds door staff.
• Admin: connects Stripe, chooses who pays the fees and refunds orders, and does everything a manager does.
• Manager: creates and edits events and sees the attendee list. A manager cannot connect Stripe, change who pays the fees or refund an order.
• View only: sees the sales overview, the Payouts page and each event's attendee list, which includes buyers' emails and phone numbers. A view-only person changes nothing.
• Door staff: works the check-in screen for the event they were added to. They cannot see your sales, your payouts or your other events, but door access also lets them issue free tickets for that event.

1. On your dashboard, press “Edit” beside the event.
2. Under “Door staff”, enter the person's email address and press “Add door staff”.
3. They get an email with a link that signs them in to the check-in screen for that event.

They work that event's door. They cannot see your money or your other events.

The “Door lead” box under the email field is for a person who may turn the card reader on. Leave it unticked for most volunteers.

The “Door staff” box is shown only to an owner of your organization. An admin or a manager who opens the same page does not see it. If the page says the email did not send, the person can still sign in from the sign-in page with that address, or you can press “Add door staff” again to send a new email.

In the same box, each person is listed with how many tickets they have checked in. Press “Revoke” beside a name and that person can no longer work the door. The check-ins they already made stay on record. If you just added someone and “Revoke” does not work, reload the page first.

Your dashboard has no button for this. Owners, admins, managers and view-only teammates are added by AVP.Live. Email info@avp.live with the person's email address, your organization's name and the role you want. There is no button to change or remove a teammate's access either, so say whose access should change in the same email.

An invite arrives as an email with a button: “Set up my events” for most roles, or “See my ticket sales” for view only. Press it to sign in. You land on the dashboard of the organization that invited you, with the role you were given (a view-only person lands on the sales overview), and you may be asked to agree to the organization's terms first.

If the button does not work, ask AVP.Live at info@avp.live to send the invite again. Invites expire, so if some time has passed, ask for a new one. While an invite is still good, you can also use “Email me a one-time link” on the sign-in page with the same address.

• Check tickets in at the door
• Sign in, set a password and use two-step sign-in