See your sales and where the money goes

Ticket sales go straight into your organization's own Stripe account as they happen, and Stripe pays them out to your bank on its own schedule. AVP.Live does not hold your ticket money and does not send you a payout later. The service fee is taken from each sale as it happens.

Press “Sales & replay overview” near the top of your dashboard. It covers every event in your organization and counts paid orders only, so a fully refunded order drops out.

• “Gross sales” is total ticket sales before fees and shares.
• “Your net” is worked out as the line under the page title says for your kind of payout. For ticket money that goes to your own Stripe account, it says your net is gross minus the platform fee, before Stripe's processing fees. If your buyers pay the fees, the service fee sits on top of your prices and is in neither figure, so your net matches your gross sales. If you absorb the fees, your net is your gross less the service fee.
• “Units sold” counts paid tickets, not comps or upgrades. “Free seats” counts free tickets, comps and codes.
• “Post-event sales” counts tickets sold more than a day after the event's start time, which is how replay sales show up.
• Under “On sale now”, each ticket type of an event that is still selling shows how many have sold and how many seats are left.

The attendee list for an event, under “Attendees”, shows each buyer and what they paid.

Once your organization has an event, the “Payouts” card near the top of your dashboard opens a page about payouts. For an organization paid through its own Stripe account, the page says your ticket money goes straight to your Stripe account, that nothing passes through AVP.Live, and that your payout schedule lives in your Stripe dashboard. It has no payout ledger.

Your Stripe dashboard is where you see every sale and payout. Refunds and chargebacks come out of that account too. When a payout reaches your bank is Stripe's to answer.

• The fee and who pays it
• Refunds and canceled events