The fee and who pays it

The service fee is 12% of the ticket price on livestream and replay tickets and 5% on in-person tickets. Card processing is Stripe's own fee, and it is charged to your Stripe account. When your buyers pay the fees, it is added on top with the service fee. When you absorb the fees, it comes out of the sale.

• Free tickets have no fee.
• There is no setup fee and no monthly fee.
• The fee applies only to tickets sold through AVP.Live. Cash you take yourself at the door is not part of it.
• These are the fees for an account you opened yourself on the sign-up page. If AVP.Live set your account up for you, your fees are in your own Deal Schedule and may differ.

On your dashboard, the “Who pays the fees” box has two choices. Each one shows a worked example with its own numbers.

• “Buyers pay the fees” is how every new organization starts. Buyers pay the service fee and card processing on top of your price, so you keep the price you set. The card part is an estimate, because Stripe's real card fee varies a little by card.
• “You absorb the fees” means buyers pay exactly your price. The service fee and card processing come out of each sale, so you keep your price less those fees. The box shows an estimate, because Stripe's card fee varies a little by card.

The pricing page shows both choices side by side and links to a calculator, where you can try both with your own prices.

• If buyers pay the fees, the ticket card on your event page shows the total price with a service fee line under it, and checkout shows a line saying the total includes a service fee. That line adds card processing to the service fee, so it is more than 12% of your price.
• If you absorb the fees, buyers pay exactly the price you set, and no fee line is added.

1. On your dashboard, find the “Who pays the fees” box.
2. Press the choice you want. A box opens that says what will change.
3. Press “Absorb the fees” or “Have buyers pay the fees” to confirm, or press “Cancel” to leave things as they are.

Switching changes the price on every paid ticket type in your organization, starting now, including events that have ended, because their replays keep selling. Tickets already sold are not changed. Your Deal Schedule changes to match, and you, and anyone else on your team with a dashboard role, will be asked to agree to the new version if you have not already.

Only an admin or owner of your organization can switch. Other team members can see the box, but they get a message that they need admin access. If AVP.Live set your account up for you, you will not see the box, because your fees are set in your own Deal Schedule.

• Set your ticket types and prices
• See your sales and where the money goes
• Refunds and canceled events