Find a buyer and resend their tickets

On your dashboard, press “Attendees” beside the event. The page lists everyone with a ticket, newest first, whatever the ticket type, so livestream and replay buyers are in it too. Free tickets are listed. Refunded orders are not. A buyers table groups the tickets by email address, and “Download CSV” saves the list as a spreadsheet.

Owners, admins and managers can open it, and view-only team members can look too. Door staff cannot. The page can also refund an order, but its refund column shows only for some team members: a manager does not see it.

1. On your dashboard, press “Edit” beside your event.
2. Scroll to the tickets area, or use the “Tickets” link under the event title, and find “Find a buyer”.
3. Type the buyer's email address, or part of it. For free tickets, door sales and events that collect names, a name works too. Enter at least two characters and press “Search”.
4. Each match shows the email on the order, any names on the tickets, how many tickets, the amount, how it was sold, and whether the order is paid or refunded.

The search covers this event only, newest matches first. It shows at most the 25 newest matches and does not say when it has left some out, so type more of the address to narrow a long list. If nothing matches, the panel says so.

• “Resend email” sends the ticket email to the address on the order. You cannot type a different address, so a link only ever goes to the person who bought it. An order can be resent up to three times in an hour.
• “Ticket link” opens the ticket page. That link is the ticket, so pass it only to the buyer, by whatever channel you already use with them.
• Free tickets you issued and door sales cannot be resent from here, so the row tells you to hand over the ticket link instead. Refunded orders and orders with no email cannot be resent either.

1. Find the order, then press “Correct address” on it. Only an owner sees this button.
2. Enter the corrected address and a short reason, such as the buyer confirmed it by phone.
3. Press “Save correction”.
4. Press “Resend email”. A correction never resends by itself.

The change is recorded with your name, the old address and your reason. It is refused once a ticket on the order is checked in or the event has ended.

• Owner: everything above, including correcting an address.
• Admin and manager: find a buyer, resend the email and open the ticket link.
• View-only team members: see the Attendees page, but cannot use “Find a buyer”, which is on the Edit page they cannot open.
• Door staff: none of it.

• When a buyer's ticket email does not arrive
• Refunds and canceled events
• Find your ticket or watch link