If your event will not go live

The badge beside the title of the “Live stream” box is about your signal. It appears once the box shows a “Server URL” and a “Stream key”. The “Broadcast state” row under it is about your event as the public sees it. They are separate, and each points to a different fix.

• “Idle”: AVP.Live is not receiving your signal. See the signal checks below.
• “● Live” beside the title: AVP.Live is receiving your signal. After you stop your encoder it can keep saying this until the reconnect window described below runs out. If the event still is not live, see the go-live window below.
• “Checking…”: the box is still asking. It re-checks on its own.
• “Status unavailable”: the box could not read your signal, or your stream has been switched off. Reload the page. If it stays this way, email info@avp.live.
• “Upcoming”, “● Live” or “Ended” in “Broadcast state”: where your event stands for the public.

• When the badge says “Idle”, make sure your encoder is running and streaming. The badge refreshes on its own, so give it a short moment.
• Copy the “Server URL” from the box exactly. It is the same address for every event.
• Use the key for this event. Press “Reveal” beside “Stream key” and copy it. Every event has its own key, so a key from another event will not work for this one.
• If you pressed “Regenerate key”, the old key stopped working immediately. Paste the new key into your encoder.
• Once the badge says “● Live”, press “Preview your signal” to see and hear what is arriving. Only you see it, and it does not put the event live.

Your event goes live by itself only from 30 minutes before your start time. If your encoder is already running earlier than that, the event stays “Upcoming” and fans keep seeing the countdown. When the window opens, AVP.Live notices the signal that is already arriving and switches the event to live. It checks every five minutes, so expect a short wait. If you start your encoder inside the window, the event goes live as soon as the signal arrives.

The window is measured from the start time saved on your event, so a wrong date, time or time zone moves it. Check “Date & time” on the same edit page, and press “Save date & time” if you change anything.

To go live earlier, press “Go live” in “Broadcast state” and confirm. That marks the event live from that moment, whether or not your signal is arriving, so press it only when the badge beside “Live stream” says “● Live”. Fans who open or refresh the watch page then get the video. A fan already waiting on the countdown does not move until they refresh or the countdown reaches zero. The “Go live” button shows only while the event is “Upcoming”. If the row says “Ended”, the button is “Back live”, which undoes an “End event” pressed by mistake.

• No “Server URL” or “Stream key” in the box means no stream exists yet. Press “Enable livestream”. If it refuses, it says why. For a new organization that has not been verified yet, the message reads “Livestreaming turns on once Stripe has verified your organization. Connect Stripe from your dashboard, then enable the stream here.”
• A taken-down event cannot go live. The edit page says “This event is taken down. Its page and checkout are hidden from everyone.” and the “Broadcast state” row is missing. Press “Put it back up” and confirm to restore it.
• “Streaming for this organizer is temporarily paused.” means AVP.Live has paused streaming for your organization. Email info@avp.live.

Start your encoder again with the same server URL and stream key. The reconnect window gives it 30 minutes to come back before AVP.Live's video service closes the session.

While your signal is down, fans may see “RECONNECTING” on the picture and may see “We’re having trouble getting the broadcast”. Both clear on their own when the picture returns.

Your event stays live meanwhile. Until six hours after your start time, a quiet signal never ends the event on its own, so you end it yourself with “End event”. After that, a signal that stays idle can end the event by itself, and “Back live” undoes it.

• Stream your event with OBS or vMix
• Test your stream before show day
• When paid tickets and livestreaming turn on