HelpDoor, lineup and registrations

Count tickets sold for each fighter

If fighters or teams earn something from the tickets they sell, you need a count. At checkout, AVP.Live can ask each buyer who they are supporting and tally the answers for you.

What it counts and what it does not

  • It counts paid in-person tickets sold before a cutoff time, one for each ticket, under the name the buyer gave.
  • It never shows an amount of money and never pays anyone. What each fighter is owed is between you and them, and delivering the report is up to you.
  • Refunded tickets, free tickets and livestream tickets are not counted. Free tickets that carry a name, and tickets sold after the cutoff, are listed apart.

Turn the question on or off

Events you build in the event builder start with the question on, and counting stops at 6 PM the night before the show, in the event's own time zone. To change that, open your Edit page, find “Fighter attribution cutoff” in the “Date & time” card, set a time and press “Save date & time”. Empty the field and buyers are not asked, nothing is captured and there is nothing to report. To turn the question back on, press “Use 6 PM the night before”, then “Save date & time”.

If nobody is selling tickets for credit, clear the cutoff. Buyers can always answer “No one in particular”, but the question still appears at checkout while the cutoff is set, and a buyer cannot pay without answering it.

What buyers see

Checkout asks “Who are you supporting?”. The buyer types a name, picks one already given, or ticks “No one in particular”. If they apply a discount code, the box fills in with the name the code was made for, and they can change it. Livestream buyers are asked too, but those tickets are not counted. Replay buyers are not asked.

Read your counts

  1. On your dashboard, press “Who sold what” beside the event. The button shows only for events that ask the question.
  2. Under “Tickets by fighter”, find each name and its ticket count.

Names that differ only in capital letters, spacing or punctuation are counted together. Different spellings, such as Jon and John, stay apart until you decide. Once there is more than one name, a box called “Same fighter, two spellings” appears: pick the name to merge, pick the one to keep, write why and press “Merge”. It never changes what the buyer typed, and “undo” in “Merge history” reverses it.

Tickets sold before the question was on appear under “Tickets with no answer”. Press “Set” beside one only if you know who it belongs to, then “Save”, or press “No one”.

The report

A first version is made on its own shortly after the cutoff passes, because the check runs once an hour. You can press “Generate now”, or “Generate a new version”, to make one yourself. Each version is frozen: download it again later as “CSV” or “PDF” and you get the same file, even if the counts have moved since. If the counts do not add up, the page and the report say so. In the PDF, a name in an alphabet other than Latin letters shows as question marks, while the CSV keeps it. Owners, admins and managers can use all of this.

Related

Open a free account and build your event page in a few minutes.

Create a free account

Want a crew as well? AVP.Live also produces events: avp.live