Give out free tickets with codes and comps

An access code lets anyone who has it claim a free stream ticket on your event page, with the full replay and no charge. Each event has one code. It is not a promo code, which takes money off a paid ticket.

1. Press “Edit” beside your event and open “Access codes”.
2. Type the code you want, with no spaces, and press “Create code”. Codes are not case sensitive, and the panel shows them in capitals.
3. Send the code to the people who should have it. The code is never printed on your public page.

The panel shows how many tickets the code has issued and who claimed them, as of when the page loaded. “Disable” switches the code off. While it is off it cannot be redeemed and the “Have an access code?” prompt disappears from your event page. “Enable” turns it back on, and “Change code” swaps in a new one.

1. On your event page, press “Have an access code?”.
2. Enter the code and press “Apply”.
3. Enter an email address twice and press “Email my free ticket”.

The ticket page opens at once, the ticket link is also sent by email, and it unlocks the stream and the replay afterward. Each email address can claim one ticket per code. The code works whether or not your sales window is open, so it can also open the replay of a show that has ended, once the replay is ready. To stop guessing, each internet connection gets only a limited number of tries on an event's codes in a short while, and each redemption uses more than one try. After that, the page says “Too many attempts. Try again later.” Guests on the same venue wifi share one connection, so they share that limit.

The first time you create a code, a free stream ticket type you already have is reused. If you have none, a free type named Replay access is added, parked so nobody can buy it at checkout. If that type has a cap, each redemption counts against it.

1. On your dashboard, press “Comps” beside the event. The page is called “Comps & guest list”.
2. Fill in “Guest name”, choose the “Ticket type” and pick a “Reason”: media, sponsor, competitor guest, staff or other.
3. Add the guest's email if you want the ticket emailed to them, then press “Add to guest list”.

With no email, press “Copy ticket link” beside the guest and send it yourself. If an email fails to send, the page tells you to do the same. Anyone with the link can use the ticket, so send it only to that guest.

Pick a stream type to let the guest watch. A general admission or VIP comp is an in-person ticket. Each comp is a real free ticket: it shows on your check-in list, takes a seat when the type has a cap, and is not counted as revenue. The list shows whether each guest has arrived, and “Remove” deletes a comp. Comps work even on a type that is off sale.

Owners, admins and managers see the “Comps” button on the dashboard. A door-only account has no link to this page.

• Give each fighter a code and track their sales
• Use an access code to get a free ticket