Set your sales window and event times

Inside “Tickets & sales window” there are two dates. “Sales start” opens sales at midnight on that date. “Sales end” closes them at 11:59 PM on that date. Both are in your event's time zone. Clear a date to remove that limit: with no start, tickets are on sale right away, and with no end, sales stay open until the event has ended.

When you choose the event type, the builder fills in today and your event date. “Sales end” does not follow the event date if you change that date afterward, so check that it still falls on or after it. A window that closes before the event starts is refused when you publish.

If your show may run past midnight, set “Sales end” a day later. Once sales close, nobody can buy the livestream, even while the show is still on.

1. Press “Edit” beside your event and find the “Date & time” card.
2. Change the date, the start time or the time zone. Under “Ticket sales open” and “Ticket sales close”, pick an exact day and time (the builder takes only a whole day), or leave a box empty for no limit.
3. Press “Save date & time”.

If the event is live or has ended, moving its start time asks you to confirm first, because it changes the date on the public page. Press “Yes, move the date” to go ahead. A close time that falls before the event starts is not saved: the page shows a warning instead.

• Before sales open, the page says when tickets go on sale and the buttons read “Not on sale yet”. After sales close, the buttons read “Sales closed” and checkout stops taking orders.
• While the show is ahead, the top of your event page counts down to your start time and does not print the date. Until the show starts, the written date and time, with the zone name beside the time, appear on your event's card on the home page and your organization page, in the link preview, at checkout and on the waiting screen buyers see before the stream starts. Times show in your event's time zone, not the viewer's.
• Once the show is live, the event page shows its date and time. Once the event has ended, the public page shows the day only, because the start time no longer matters to a viewer. Your own dashboard keeps showing the time.

The doors-open time you enter in the builder is not shown anywhere on the published event page or in the link preview, although the builder's own preview shows it. If buyers need it, put it in your short description along with the date.

“Sales end” closes the show's tickets: the livestream while the event is upcoming or live, and in-person tickets. It does not close the replay. Once the event has ended and the recording is ready to watch, replay tickets keep selling whatever date you chose for “Sales end”. The replay sells through a paid stream ticket type that is on sale. “Sales start” still applies, so a replay stays shut until that day has come.

For an event you create as “Past event · replay”, both dates start empty, so the sales window never holds the replay back.

• Set your ticket types and prices
• Change your event after it is live