Watch the livestream
You watch in a web page. The event page says you can use your phone or a laptop, or cast to the TV, and that no app is required. Your ticket link is what opens it.
Open the stream
- Find your ticket email and press “Watch the stream”. You can also open your ticket page and press “Open watch page”, which reads “Watch now” once the event is live.
- The page checks your ticket when it loads. Before the show you go to the countdown. Once the video is due you may briefly see “Checking your ticket…”, and then it plays.
The watch page remembers your ticket on that device for about two days after you open your ticket link. If it sends you back to the event page, or you are on a new device, open your ticket link again. Lost the email? Press “Already bought? Email me my link” on the event page.
Only livestream and replay tickets open the stream. An in-person ticket, such as General admission or VIP, is for the door.
Before the show
Before the start time the page shows “Starts in” with a countdown and the start time in the event's own time zone, and tells you your ticket is good. Leave the page open. It reloads itself when the countdown ends, and the video starts once the organizer is live. If the organizer goes live earlier than scheduled, the page does not notice, so refresh it.
During the show
- The video starts muted. Use the player's sound control to turn the sound on.
- While the event is live, a “LIVE” badge sits at the top left of the picture.
- If the organizer's signal drops, the badge changes to “RECONNECTING” and you may see “We’re having trouble getting the broadcast”. Your ticket is fine, and the picture returns on its own when the signal does.
- If the organizer posted their card, “On the card” under the video lists the matchups. It is their list, separate from the video.
On a TV, or on more than one screen
The event page says you can watch on your phone or a laptop, or cast to the TV.
A ticket plays on a limited number of screens at once, and the newest screen wins. When you open the stream on more screens than your ticket allows, the newest ones play and the oldest one stops. The stopped screen says “You're now watching on another screen”, and a screen that cannot get in says “This ticket is already streaming elsewhere”. Both tell you how many screens your ticket allows and offer a button: “Bring it back to this screen” or “Watch on this screen instead”. Press it on the screen you want, and that screen takes over.
- Refreshing a screen does not use a second place. It also does not take the picture back from a newer screen: use the button for that.
- A screen you close stops counting within 45 seconds.
- Each ticket has its own limit, and anyone else who uses your link shares yours, so keep your link private.
After the show
After the organizer ends the event, open or refresh the page to see the replay with a “Replay” badge. A screen that is still open on the live picture does not switch to the replay right away. If the recording is still being prepared, the page says so, and it does not check again on its own, so refresh it later.