Fix a stream that will not play

• “Checking your ticket…”: the page is confirming your ticket before it loads the video. If it stays for more than a moment, check your connection and refresh.
• “Starts in” with a countdown: the show has not started, and nothing is wrong. Leave the page open. If you hear it started early, refresh.
• “We’re having trouble getting the broadcast”: the page is not getting the organizer's picture, either because their signal has not started or because it dropped. The page says nothing is wrong with your ticket and keeps trying. If it stays that way for a long while, refresh the page.
• “RECONNECTING”: the picture was playing and stopped, usually because the organizer's signal dropped. It resumes by itself when the signal returns.
• “You're now watching on another screen” or “This ticket is already streaming elsewhere”: your ticket is already playing on the number of screens it allows. Press the button on the screen you want to watch on.
• “Streaming for this organizer is temporarily paused.”: AVP.Live has paused streaming for this organizer, and the page says to check back later. Contact the organizer.

• If the watch page sends you to the event page, it could not find your ticket on this device. Open your ticket link again, or press “Already bought? Email me my link” and use the email.
• On your ticket page, “We could not verify your ticket just then.” is usually momentary. Press “Try again”. Your ticket is fine and you do not need to buy again. If it keeps failing, email info@avp.live and include your ticket page's link.
• Only livestream and replay tickets open the stream. An in-person ticket has no watch button, and a refunded ticket stops working, because the watch page checks your ticket every time it loads.

If there is no message, these checks apply.

• A black or frozen picture can mean the organizer's signal dropped, not your device. If a picture that was playing stops, the badge changes to “RECONNECTING” after about three seconds, and the page keeps trying. If you open the page while the feed is already down, you may see “We’re having trouble getting the broadcast” instead.
• The video starts muted. If you see a picture but hear nothing, turn the sound on in the player.
• Refresh the page. A refresh does not use up a second place on your ticket.
• General tips for any web video: check your internet connection, switch between Wi-Fi and mobile data, close other apps or tabs that use the connection, and try another browser or device.

• If the picture is down for everyone, tell the organizer. They run the signal, and they can switch to a backup picture if they set one up. The page then reloads once on its own, and the picture comes from a different player.
• For a problem with your ticket or the page, email info@avp.live and include the link to your ticket page.

• Watch the livestream
• Find your ticket or watch link