How buying a ticket works

Open the event page and press “Get tickets”. Each ticket type shows its price and what it covers. A livestream ticket is for watching online. In-person tickets, such as General admission and VIP, are for the door.

The large price on each card is the total for one ticket. When a service fee is added, a smaller line under it splits that total into the ticket price plus the fee. A ticket type can say “Sold out”, “Sales closed” or “Not on sale yet”. A replay ticket with its own price is not offered until the show has ended.

If the organizer cannot take online payments yet, the page says so and shows the prices. Check with the promoter for how to buy.

1. Press the button on the ticket card to open “Checkout”.
2. Type your email twice, in “Email for tickets and receipt” and “Confirm email”. You cannot paste into the second box. The page suggests a fix if it spots a common typo, and will not go on if the two do not match. Your ticket link goes to this address, so check it.
3. Answer any extra questions the event asks. Some events ask “Who are you supporting?”, which you answer with a name or with “No one in particular”. Some in-person events ask “Who's attending?”, a name for each ticket.
4. Choose how many tickets under “How many?”. Several tickets are one payment, and each ticket gets its own link.
5. If someone gave you a discount code, type it under “Discount code” and press “Apply”. The box shows only on events that have discount codes. The total updates before you pay. You can use one code per checkout.
6. Check the “Total”, then press “Complete purchase”. You finish on Stripe's secure payment page. The Terms page says your card details go directly to Stripe and are never stored on AVP.Live's servers.

A free ticket skips the payment page. It is issued straight away, one at a time, and you land on your ticket page.

Whether there is a service fee depends on the event. On some, the fee is added to the ticket price. On others there is no fee on top of the ticket price.

When a fee is added, it is already inside the total. The checkout shows a line, “Includes a service fee of” and the amount, with a short line beneath it that says what the fee covers. The amount is the fee for your whole order. There is no separate card processing line, and the total is what your card is charged.

Stripe sends you back to AVP.Live. If your ticket is not ready yet, you see “Finalizing your ticket…” while it is issued. Then you land on your ticket page, headed “You're in”. If it takes longer than usual, the page says your payment went through and offers a “Check again” button.

An email from tickets@avp.live carries your ticket link. A livestream ticket's email has “Watch the stream”. An in-person ticket page shows a QR code to show at the door.

At checkout, and under Refunds on the Terms page, the policy reads: “All sales are final unless the event is canceled or rescheduled; approved refunds go back to the original payment method.”

That is the whole policy as written. Outside a cancellation or a reschedule, a sale is final. The wording sets no deadline and does not say how to ask, so contact the organizer, or email info@avp.live. The organizer issues refunds from their dashboard, and AVP.Live issues them for events where AVP.Live took the payment. A refund of the payment covers the whole order, so every ticket on it stops working, including its watch link and door code.

• Find your ticket or watch link
• Use an access code to get a free ticket
• Show your ticket at the door