Show your ticket at the door
An in-person ticket is a QR code on your ticket page. Door staff scan it with the camera on their own phone or tablet.
Your ticket page
Open “View your ticket” in your confirmation email, or use the ticket page you landed on after paying. It shows the event, venue and date, your ticket type and a QR code with “Show this at the door”. Open it before you reach the front of the line. As a general tip, turn your screen brightness up.
A livestream ticket has no door code. Its ticket page shows the organization's logo and a watch button instead.
If one order holds several tickets, the page shows every code in a row. “Swipe to see each one”. Each person needs their own code: “Show each code at the door. They are scanned one per person.”
At the door
Door staff point their camera at your code. If the ticket is good, their screen shows ADMIT with the name on the ticket (or the email address you bought with, if no name was asked for) and its type. Your ticket page then shows “Checked in” with a time.
If your phone is dead or the code will not scan
- Door staff can check you in from their list. They switch to “List” and search for you by the name shown in the list. That is the name on the ticket or, if no name was asked for at checkout, the email address used to buy it. A ticket that has a name is not found by its email address.
- Their list holds the event's in-person tickets that have not been refunded. A refunded order does not appear in it. The list is loaded when the door screen opens, so if you bought your ticket recently, staff may need to reload the door screen before you appear.
- Another device works too. Open your confirmation email on another phone, or ask for a new link with “Already bought? Email me my link”, and show the code from there.
- If the code will not scan, turn the screen brightness up, hold the phone steady, and fall back to the list. These are general tips.
If it says already scanned
A ticket checks in once. If its code was scanned before, the door shows ALREADY SCANNED with the time it was first checked in. The result screen reads “First scanned at” and the time.
That can mean the code was scanned twice by mistake, or that someone else scanned a copy of your link first. Whoever is scanned first is checked in, so keep your link private. Door staff decide what happens next. Ask them to find you in the list, where a checked-in ticket shows its time.
- “This ticket was refunded.”: the order was refunded.
- “Livestream ticket. Nothing to scan at the door.”: a livestream ticket has no door code.
- “Ticket is for a different event.”: the code belongs to another event.
- “Ticket not found.”: the code does not match any ticket.