Door screen: duplicate scans, search and walk-ins

Every scan, and every ticket code you type in, ends in a large verdict that covers the camera area. It clears after a couple of seconds, and a “Last scan” note under the camera keeps the result. Green “ADMIT” means the ticket is good and is now checked in. Amber “ALREADY SCANNED” means it was used before, and the screen shows the name and when it was first scanned. Red “DO NOT ADMIT” comes with a reason, such as the ticket is not found, it belongs to another event, it was refunded, or it is a livestream ticket, which has nothing to scan.

• The first scan wins. If two phones scan the same ticket at the same moment, only one of them gets “ADMIT”. The check is made on the server, so a ticket that another phone already scanned shows “ALREADY SCANNED” on yours too, even if your own list has not caught up.
• Compare the name and the first scan time with the person in front of you.
• There is no button on the door screen to undo a check-in.

At the top of the screen, “Scan” uses the camera and “List” shows the guest list. If the camera is blocked, the screen says so and points you to the code box and the list.

• In “Scan”, type or paste the ticket code into “Or paste/type the ticket code…” and press “Check in”. Pasting the whole ticket link, which ends in the code, works too.
• In “List”, type in “Search by name…” and press “Check in” on the right row. The search matches the name each row shows: the name on the ticket, or the buyer's email when the ticket has no name. A ticket that has a name is not found by the buyer's email.
• Each row also shows the ticket type, a Comp tag with its reason for free tickets, and the check-in time once someone is in. Refunded orders and livestream tickets are not in the list.
• “List” shows no verdict. A check-in that worked turns the row to In with the time. If the row does not change, reload the page and look again.

• The strip at the top shows how many people are in out of how many tickets, how many are comps and how many are still expected.
• “+ Walk-in” adds one to the walk-in count for someone who arrived without a ticket. The minus button beside it removes the latest tap if you hit it by mistake. It counts people only. No money is recorded and no ticket is made.
• Walk-ins are counted apart from tickets, so they do not change the number in. The walk-in count appears only on the door screen, not on Attendees or in its download.
• A phone updates its own counts as it checks people in. To pull in check-ins made on another phone, reload the page.

The door screen has a line saying whether card payment is on or off. It is off unless it has been switched on for your event. While it is off, the screen cannot take a card or sell an upgrade. When it is on, the screen can take a card for an in-person ticket and sell an upgrade to a higher in-person ticket.

• Anyone working the door can turn card payment off. Only AVP.Live, or a door lead you named for your event, can turn it on.
• You name a door lead in your “Door staff” box with the “Door lead” tick box, which stays off unless you tick it. Leave it off for most people. “Revoke” removes a person's door lead permission along with their access.
• The switch is shared across AVP.Live, so only one event can have card payment on at a time, and turning it off at one door turns it off at every door.
• An “Upgrade” button shows beside a guest in “List” only while card payment is on, only for a guest who is already checked in, and only when a higher ticket type is on sale to move them to.
• “+ Walk-in” is a head count and nothing more. It never takes a payment, whether card payment is on or off.

• Door staff see the door screen for the events they were added to, and none of your sales or money.
• They see each ticket's name, or the buyer's email when there is no name, plus the ticket type and any comp reason. They do not see phone numbers.
• Door staff can also open the “Comps” page for their event if they know its address. There they can add free tickets, copy the link of any free ticket and remove free tickets.
• Only an owner of the event sees the “Door staff” box. It shows how many tickets each person has checked in, and “Revoke” removes someone's access.
• Owners, admins and managers can open the door screen too, with “Door check-in” beside the event on your dashboard.

• Check tickets in at the door
• Find a buyer and resend their tickets